Add a tool¶

Learn how to add a tool to the Agentic Platform.

Start a new tool¶

1. Go to the TOOLS section.
2. Enter a TOOL NAME and a DESCRIPTION.
3. Click SUBMIT.

Configure the trigger & input form¶

1. A trigger is automatically created and associated with a form.
2. Edit the input form:
   1. Example: Create Ticket Form.
3. Add the necessary fields:
   1. Title
   2. Description
   3. Priority (dropdown field)
4. Click SAVE.
5. Preview the form to see how it will look.

Add a task (create ticket on Zendesk)¶

1. Click on TASK → choose CONNECTOR TASK.
2. Select Zendesk.
3. Search for "Create a Ticket".
4. Map the form fields to the task attributes:
   1. TITLE: click +, then select Form Inputs → Title
   2. DESCRIPTION: click +, then select Form Inputs → Description
   3. PRIORITY: click +, then select Form Inputs → Priority
5. Click SAVE.

Add an output task¶

• Click on + → select CUSTOM TASK.
• Choose LOOP TASK.
• Search for and select "Widget Response Task".
• Define the output format:
  1. Add a SUCCESS MESSAGE (e.g., Created Zendesk ticket).
  2. Include relevant fields to display:
     1. TICKET ID → click + on the "Create Zendesk Ticket" tab → expand attributes → choose "Identity at Source"
     2. URL → click + → select "URL"
• Click SAVE.