This activity is used to accept a global solution. Once press on the count on each element, it opens a solution list, select the record you want to accept, press on Details. In the navigated Global Solution page, select Accept. When accepting the Solution, the values for Organization ID, Category, Work Folder can be either selected from the List or enter manually and for the Message field, enter comments for the case.
To accept a global solution, global solution must be in either Cases Queued To Me or Cases Queued To My Queues elements in Relationship Management/ My Call Center lobby.
As a result, the global solution will be set to Open. The accepting user becomes the solution owner and a journal entry will be created.