Enter Complementary Information

Explanation

This activity is used to add complementary information on a case created by a customer user. It is particularly used by the customer main user to add complementary information on cases created by it's end users.

Prerequisites

• B2B interface, My Contact Center or Contact Center must be available and accessible.
• Log in user must have the respective B2B Customer - User connection.
• Case Basic Data must have been set up.
• There must be New and Queued customer cases.

System Effects

As a result of this activity complementary information on the case is added.