This activity is used to enter information about assignees. An assignee is a person who is connected to one or more queues within one or more support organizations, and responsible for the cases assigned to him or her. Cases are dispatched to the assignees, and the assignees can accept or reject a case, and also complete, close, or re-open a case in the Case window. The accepting assignee becomes the case owner of the particular case. Organizations, Queues, Work Folder and Backed up Assignees can change in the Assignee Detail page.
Assignees will be created and cases can be dispatched to them. An assignee defined here can be chosen as the manager of the support organization.