Define Business Object
Explanation
This activity is used to define business objects for
specific business object types. This allows you to attach a business object to a case when entering details
about a case, and when creating a handover reference for case tasks connected to
a case.
Optionally, you can enter values in the following fields:
- In the Attach LOV Order field, specify the order in which you want
the business objects to appear when connecting it to a case.
Not
applicable for the following business object types: Return Material
Authorization and Invoice.
- In the Handover LOV Order field, specify the order in which you
want the business object to appear when it is used to create a handover
reference from a support case task.
Only
applicable for the following business object types: Work Order, Customer
Order, Return Material Authorization, Project
Activity, Shop Order, Purchase Order and Change Request.
- Select the Open Form toggle botton to enable the
user to continue work with the business object directly after it is created.
Only
applicable for the following business object types: Work Order, Customer
Order, Return Material Authorization, Project
Activity, Shop Order, Purchase Order and Change Request.
Prerequisites
N/A
System Effects
As a result of this activity, you will be able to
connect the defined business object to a case, a business object queue,
or use it as a handover reference.