Use this activity to define the case focus. A case focus describes what the case owner should focus on at a given time, when working on a case, e.g., New, Investigating, In Progress. This is used along with the focus date to indicate when the focus should be changed next. When following up on the cases which are in progress, the case focus can be used to determine whether any actions need to be taken regarding the case.
There are no prerequisites.
As a result of this activity, you will be able to define the case focus for
a case.