Define Case Issue
Explanation
This activity is used to specify data related to case issues. This enables
you to create a case by only entering a case title and description, while all
the other details are defined here as basic data and the case retrieves these
values. This simplifies the process of creating a case.
When you define a case issue you can define a case
issue with a name that is identical to a logical unit. For example,
CustomerOrder, SalesPart, ActiveSeparate, etc. This will make it possible to
create cases through the Attachment Panel of the main
window of that logical unit.
Prerequisites
- Category, severity, and priority must have been defined in the
Case Basic Data.
- To enter a value in the Work Group field, it must
have been defined in the
Support Organization Basic Data.
- To enter a value in the Customer No. field, it must
have been defined
in the Customer.
- To enter a value in the Support key field it must
have been defined
in the Support Key.
- To enter values in the Project ID, Sub Project
ID and Activity ID fields, they must have been defined
for the particular customer or support key in the
Support Agreement.
- To enter a logical unit name as a case issue and
create a connection between the case issue and logical unit, the component
containing the logical unit should be installed in the database.
System Effects
As a result of this activity, case issues will be available
when entering a case through the New Case Issue
page.