Define Support Organization

Explanation

This activity is used to define a support organization, which can be used to define new cases. A support organization handles cases. 

Note: A value cannot be defined in the Manager field until an assignee has been defined. After creating a support organization, you can enter assignees in the Support Organization Basic Data/Assignee and then use the List of Values to select a manager for the support organization in the Support Organization Basic Data/Support Organization.

Prerequisites

• The relevant work calendar must have been entered in IFS/Application Services.
• The value to be entered in the Organization User field must be a registered user for IFS Cloud.
• The support level of the organization must have been entered in the Support Agreement Basic Data/Support Level.

System Effects

As a result of this activity, support organization data will be available when selecting a support organization for a particular case.

Pages

Support Organization

Activity Diagrams

Define Basic Data for Organization