This activity is used to define a notification that is automatically sent to a specified person when an event escalation occurs. You can specify the person to whom you want to send the message, whether the message should be sent as an e-mail and/or a SMS, the message content, the calendar function used to calculate execution time, the delay after which you want the notification to be sent, the interval for recurring mails, and the time period during which it should be performed.
Every notification should have a subject and a message in Available Subject Parameters and Available MessageParameters fields.Note that any of the values may be used there, by prefixing it with an ampersand
Example :
Subject : Case &CASE_LOCAL_ID Completed.
Message : Case &CASE_LOCAL_ID
- &TITLE has been completed.
The values to be entered in the Receivers, Time Function and Calen. Function fields must have been defined in the Escalation Handler Basic Data page on the Receiver Functions, Time Functions and Calendar Functions tabs respectively.
As a result of this activity, notifications will be sent according to the specified details.