Call Remote Assistance Expert

Explanation

This activity is used to call an Expert directly from Remote Assistance contact list.

Prerequisites

• Expert should be configured as an Active Remote Assistance user in Solution Manager > Remote Assistance > Users.
• Expert needs to be connected to one or more Remote Assistance Groups where end user is connected to.
• Expert’s Remote Assistance status should be set to Available (by default, the status is set to Available and only possible to change it from Aurena client).

System Effects

• Expert’s contact can be found in the Remote Assistance contact list of the end user.
• Possible to initiate a call with the Expert directly.