Initiate Remote Assistance

Explanation

This activity is used to initiate a Remote Assistance call when workers require assistance from an expert to complete their work.

Prerequisites

• Remote Assistance Enterprise should be registered and configured in Solution Manager > Remote Assistance > Configuration and Enterprise Settings.
• User should be configured as an Active Remote Assistance user in Solution Manager > Remote Assistance > Users.

System Effects

• Remote Assistance feature is enabled for the logged on user on the client (Aurena, Aurena Native) with the option to make/receive Remote Assistance calls.
• Call option is enabled from Menu bar in Aurena and from following screens in Aurena native.
  • Menu
  • Work Details
  • Task Steps
  • Object Details