Manually Generate Request
Explanation
Use this activity to manually generate a Request from a Recurring Service
Program. To do that, go to the Schedule tab of the
Recurring Service Program, select the required program occurrence and use
Generate Request command.
Prerequisites
- Recurring Service Program should be valid and Active.
- Recurring Service Program Occurrences should contain at least one
Service Scope.
- Recurring Service Program Occurrences should be in Generable
state.
System Effects
- On the selected program occurrence, a Recurring Service Request will
be created in Released state and the origin (Source) of
the Request will be set as 'Recurring Service Program'. It will then be
available for further preparation along with other regular Requests.
- Due Next of the respective calendar program occurrence
on which the Request was generated will be considered as the SLA
Base Date to calculate SLA Latest Start/Finish dates for corresponding
SLA Orders. For usage-based program occurrences on which the Request was
generated, the Request creation date would be considered the SLA
Base Date to calculate SLA Latest Start/Finish dates for corresponding
SLA Orders.
- When there is a Request Contract connected to the recurring
service program, the Recurring Service Requests will only be generated when
the contract is in Active state.
For Recurring Scopes associated with a Contract Line, the Request SLA Template
and Pricing Rule on the Contract Line will be applied on Request scopes
on the generated Recurring Service Requests.