Add Contacts

Explanation

Use this activity to add new Contacts to a Request.

You can add a Contact defined as a Customer Contact, as a Communication Method for the Customer, as well as you can create a new Contact just for this current Request.

Basic communication details for the Contacts such as a Phone Number, a Mobile Number and an Email can be defined.

You can also specify one of the Contacts as the Default Contact person for customer communications for this current Request.

Prerequisites

• Customer Contacts should be defined in the Customer page.
• Customer Communication Methods should be defined in the Customer page.

System Effects

A new Contact will be added.

Pages

Request

Activity Diagrams

Request Initiation