Add Scope
Explanation
Use this activity to add a new Scope to a Request.
When the customer has an additional need for another Service, you as the
contact agent for the customer and working with the service provider, can add
a new Scope to an already created Request.
You can select a pre-defined Service that will fulfill the customer requirement.
If customer’s equipment with the Service need is known, you can specify the
Object details and select any active Contracts that are covering that Object.
Prerequisites
- The Service should be defined in Service Catalog.
- If needed, the Object should be defined in Objects
page and connected to the customer as a Party in the
Equipment Object Navigator.
- If needed, the Request Contracts should be defined with a Contract Line
with a Price Rule, that covers the specified Object.
System Effects
- A new Scope for the Request will be
created.
- Work tasks are created based on the standard tasks defined in the service
in Service Catalog.
- Request SLA order is created for the Request Scope, based on matched
Request SLA Template.
- Price Rule and Price Rule lines are saved on Request Scope.