Modify Contract Details
Explanation
Use this activity to modify the Contract connected to a
Request Scope. Contract can be modified during Request initiation, dispatch,
execution or even closure.
Prerequisites
- The Service should be defined using the New Service
Assistant
- The Object should be defined in Objects page and should be connected
to the customer as a Party type in the
Equipment Object Navigator
- Contract should be defined with a Contract
Line with a Price Rule, that covers the specified Object
- Contract site and Default Sales site of the Service Organization
(which offers the selected service) should be the same.
- To modify the Contract, Request Scope must exist in status of
New/Released/Started or Completed and the Billing Customer must be
connected to the Contract.
- To modify Contract, the relevant Request Scope must not be
considered for invoicing (Cannot modify contract if at least one Active
Invoice Preview exists for the Scope)
System Effects
- Price Rule will be updated according to the new Contract
- New Price Rule will be applied to all sales lines which are not
considered for invoicing.