Modify Scope
Explanation
Use this activity to modify the Service, Object of a
Request Scope
If you have identified that the Service or Object of a Request Scope
needs to be changed during Request initiation, dispatch or execution you can
modify it to relevant service or object. Then you can also change the
contract accordingly.
Prerequisites
- The Service should be defined using the New Service
Assistant
- The Object should be defined in Objects page and should be connected
to the customer as a Party type in the
Equipment Object Navigator
- To modify Service/Object, Request Scope must exist in status
New/Released or Started status.
System Effects
| Scope |
Work Task |
Actual Fixed Price |
Existing Scope gets
cancelled and
New Scope gets created |
- Work Tasks which can be
automatically cancelled, gets cancelled
- Work Tasks which need a
manual decision about proceedings, are moved to New Scope
|
- If Actual Fixed Price is reported manually then it moves to
new Scope
- If Actual Fixed Price is reported by Price Rule it only
moves to new Scope if it has been considered for invoicing
(Invoice preview created). In such instances, when moving the
Actual Fixed Price, price source is changed to 'Manual'
|