Automated process use this activity to update the Resolved Date in an SLA Order Line.
When a Work Task gets completed, i.e. when the Work Task gets status Work Done; if that Work Task represents the end of a unique Work Stage, then the Resolved Date of that Work Stage in the SLA Order Line will get updated automatically. If the completed Work Task does not have a Work Stage defined, then the Resolved Date of the default SLA Order Line will be automatically updated, if there are no more unfinished work tasks connected to the default SLA Order Line.
Once the Resolved Date of an SLA Order Line is updated, the SLA Latest Start Date and SLA Latest Finish Date of the Following SLA Order Lines will be re-calculated based upon the Resolved Date. The lable SLA in the Request will change the display to show the updated information.
When all work tasks belonging to a Request Scope are completed, then the SLA Order will get Closed automatically.
When the SLA Order is Closed then the Request will show a label as SLA Order Closed.
A Request Scope SLA Order should exist for the Request Scope containing the Work Task.