Automated process use this activity to update the Responded Date in an SLA Order Line.
When a Work Task gets started, i.e. when the Work Task gets status Work Started; if that Work Task represents the start of a unique Work Stage, then the Responded Date of that Work Stage in the SLA Order Line will get updated automatically.
If the Work Task does not have a Work Stage defined, then the Default SLA Order Line will be connected to that Work Task. When such a Work Task gets started, the Responded Date of the default SLA Order Line will get automatically updated, if it doesn’t have a value yet.
Once the first Work Task has Started, then the label SLA in the Request, will change to display the time to resolve the work, required to complete the total Scope.
A Request Scope SLA Order should exist for the Request Scope containing the Work Task.
Responded Date of the Request Scope SLA Order Line will be updated.