Enter Part Service Lines

Explanation

Use this activity to define part service lines for an inventory part to be repaired.

You can use the Create Service Contract Line assistant from the Service Contract/Part Services tab, to enter new part service lines.

Select a Service Type, a brief Description, the Part and specify a date range for the work as the basic information.

If you selected Fixed Price as the Invoice Type, enter values in the Price field located under the Fixed Price section. This value will be applied to the work task. If the service contract is to be invoiced as a whole (i.e., according to an invoice plan), enter the sales part number to be invoiced in the Sales Part field found under the Periodic Invoices section. Additionally enter an Alternative Customer if the service contract is to be paid for by a different customer.

Prerequisites

• Inventory parts to be repaired should be defined in the Inventory Part page.
• Customers should be defined in Customer page.
• Maintenance organizations should be defined in the Maintenance Organizations page.
• Service types should be defined in the Service Types page.
• Service level agreement (SLA) order templates should be defined in SLA Order Template page and should be in Active status.
• Agreement invoice rules should be defined in Agreement Invoice Rule page.
• If you are planning to use alternative customers they should be entered in the Service Contract/Customers tab.

System Effects

As a result of this activity, a new part service line will be created.

Pages

Create Service Contract Line XXX
Service Contract

Activity Diagrams

Define Services, CRO