Cancel RMA
Explanation
This activity is used to cancel an entire RMA or specific RMA line. The RMA
header can be approved even though one or more RMA lines have been canceled.
If the RMA lines have mixed statuses, either Canceled or Denied,
the header will acquire the Denied status. If all of the RMA lines have
been canceled, the RMA header will acquire the Canceled status.
When the RMA is in the Canceled status, no further transactions can
be performed.
Prerequisites
- To be able to cancel the entire RMA, the RMA must be in the Planned
status.
- To be able to cancel a specific RMA line, the RMA line must be in the
Planned status.
- Cancellation reasons need to be defined in the
Cancellation Reasons
page.
System Effects
Canceling the entire RMA:
- The RMA header and all lines acquire the Canceled status.
- No new lines can be entered for the current RMA.
- No further transactions can be performed on the header.
Canceling an RMA line:
- The RMA line acquires the Canceled status.
- No further transactions can be performed on the line. Canceled lines
cannot be removed or changed (the cancel reason change.
- If all RMA lines are canceled, the RMA header will acquire the Canceled
status.