Use the Deliver Customer Order Line with Differences page when the quantity of parts to be delivered is less than the quantity stated on the pick list and reported as picked. Note that you cannot deliver more than the quantity reported as picked. You can deliver entire orders with deviation in the Deliver Customer Order with Differences page.
This page is only for delivery of lines with deviation on an order. The other order lines, without deviation, should be delivered from the Deliver Customer Order Lines page.
Note that for catch unit enabled parts, it is required to specify the catch quantity delivered. This applies when you try to deliver less than the full quantity picked. Once delivered, the actual calculated conversion factor would be used for the price on the order line.
You can deliver both the customer order lines with inventory parts and non-inventory parts. Inventory parts can be delivered as soon as they are reported as picked. Non-inventory parts with a delivery date beyond the system date (today's date) need to be reserved using the reservation batch in the Create Customer Order Reservations page before they can be delivered. However, non-inventory parts with a delivery date of the system date (today) or before can be delivered directly after the release is done.
When the customer order line is considered as delivered with deviation, it acquires the Partially Delivered status. For delivering the remaining inventory parts, you must reserve them and then create and print a new pick list. For non-inventory parts, just reload the order and deliver the remaining parts. The customer order header receives the Partially Delivered status until all the order lines are completely delivered. In that case, the status is updated to Delivered .The status can vary depending on the order type.
When the customer order line is delivered, any customer warranties from the serial tracked parts will be stored in the Part Serial page. Valid periods will be calculated for all the customer warranties in the entire serial structure in the Part Serial page.
When you are delivering an order line with differences, you can choose to close the order line. Close an order line when it has been partially delivered and you do not intend to do a final delivery. If the order line is closed, it will acquire the Delivered status, although the delivered quantity is less than the originally ordered.
If sales overhead costs are registered for the part, these overhead costs are calculated at delivery, based on the cost of the parts delivered and the order line quantity.
The customer order line will be considered as sent/delivered to the customer and the quantity delivered is less than originally ordered. The customer order line acquires the Partially Delivered status. The customer order header receives the Partially Delivered status until all the order lines are completely delivered. In that case, the status is updated to Delivered. The status can vary, depending on the order type.
When delivering a serial tracked part, any customer warranties defined on the customer order line are stored in the Part Serial page. If customer warranties already exist in the Part Serial page, they are merged with the ones defined on the customer order line. The warranties on the customer order line are the valid ones if the same warranty type exists both in the Part Serial page and on the customer order line.
When delivering a customer order line with a serial tracked part, a calculation of the valid customer warranty period takes place. The delivery date and the external transport lead time are used, and all the customer warranty types with the time based warranty conditions in the entire serial structure in the Part Serial page are given a valid from and valid to date. These dates are calculated using the minimum and maximum values defined for the different warranty conditions. If the valid to and valid from dates already have values, they are not recalculated since they come from supplier warranties that have been converted to customer warranties. The valid from and valid to attributes are stored in the part serial structure for later transfer to IFS/Service Management.
If the Customer Order Connection parameter is set for a supplier warranty type with time based warranty conditions in the serial structure in the Part Serial page, the calculation of the valid period takes place for the supplier warranty with time based warranty conditions as well.
After delivering a part or the entire customer order line, you cannot update the warranties on the customer order line. Reservations for the undelivered parts are dropped. Note that for parts that are placed in a shipment inventory location, reservations will remain and must instead be manually handled via the Handle Orders in Shipment Inventory page.
If you have selected the Closed option for an order line, the order line will acquire the Delivered status although the delivered quantity is less than originally ordered, in other words, the order line is not considered as partially delivered.
In case the order has several order lines, the other lines are still in the Picked status (valid for inventory parts). Deliver these in the Deliver Customer Order Lines page.
When partially delivering an inventory part order line using the delay cost of sold goods to delivery confirmation, the cost of sale will not be recognized at the time of shipment. Two new transactions are created; DELCONF-OU (M3/M1), DELCONF-IN (M1/M3). When partially delivering a non-inventory part order line using delay cost of sold goods to delivery confirmation, transactions are not created when the parts are delivered.
If sales overhead costs are registered for the part, separate cost of goods sold (COGS) bookings are created: SALES-OH (Debit M194 - cost of goods sold, sales overhead, credit M190 - sales overhead).