A Return Material Authorization is built in two levels; a RMA header and one or more RMA lines. The second step in a new entry is to enter RMA lines.
In a RMA line you specify the parts and quantities that the customer has requested to return. You must also specify the reason for returning the material and the unitary sales net price for the material, i.e., the original price minus all discounts, including or excluding of tax.
If it is a return of rented out material that is registered, the rental number
connected to the order line will be entered automatically. For rental returns
only order connected lines can exist. In this case no return reason can be entered.
Credit invoice cannot be created for a rental return.
Rental returns can
be either manually registered directly on the RMA header or initiated from
Manage Rentals page.
If the Use Price Incl Tax option is enabled, the Price/Curr
and Price/Base fields are non-editable and the price is calculated based
on the price including tax value and the connected tax codes. The
Price Incl Tax/Curr field is editable.
If the Use Price Incl Tax
option is disabled, the Price Incl Tax/Curr and Price Incl Tax/Base
fields are non-editable and the price including tax is calculated based on the
value entered for the price and the connected tax codes.
If you want to be able to reverse the postings, the current RMA line must be connected to a customer order line. To connect it, you can either enter the ID number of the customer order associated with the return, enter the ID of the customer's purchase order, or enter the debit invoice number, i.e., the ID of the invoice that was originally sent to the customer when the order was delivered. It is necessary for the RMA line to be connected to a customer order line if material is to be returned to a separate entity than the return authorizing site (i.e. returned material is to be received by an external supplier or a different site).
If the RMA is being created for a Jinsui-enabled customer, and a Jinsui invoice needs to be created, the total line amount must not exceed the maximum amount for the Jinsui Invoice specified for the company.
You can not enter a RMA line if the RMA header is in status Denied or Canceled.
Note: The supplier return reason will be used as the return reason for the return of the internal purchase order created for the direct delivery. A return record will be created for this purchase order receipt when returned material is received to the supply site where the supplier is an internal supplier, or when registering direct returns to the supplier where the supplier is an external supplier.
As result of this entry, a RMA line is created. The RMA line receives the status Planned.
If the RMA header status was Received or Return Completed before entering the new RMA line, the header status will consequently be changed to Partially Received.
If the current RMA line is connected to a customer order line, it is possible to reverse the postings.
If the condition code is changed for a serial part, the condition code value will be updated on the part record in the Part Serial page. If the part is lot batch tracked, the condition code value will be updated in the Lot Batch Master page.
If the total line amount for any particular Jinsui RMA line exceeds the specified maximum amount, you will not be allowed to save this line. To avoid this, the amount can be divided between two or more lines.