Undo Customer Order Delivery

Explanation

This activity is used to undo a customer order delivery. There may be times when you want to undo a delivery made from a customer order, shipment or consolidated shipment. This is not possible when an invoice is created except for rental order lines. If you only want to undo a specific delivery, you can select the specific line and undo the delivery. Note: Once a delivery note is created, you can only undo the total delivery for that specific delivery note. This means that you will have to use the Undo from the header (to undo the delivery).

For shipment deliveries, you could only cancel the shipment as a whole from the header. This would move the shipment back to Complete state if it was closed. For consolidated shipment, you should undo delivery per shipment.

It is possible to undo rental order deliveries (only the normal order flow) regardless of the status of the rental order line.

Prerequisites

System Effects