The return process can be considered an additional step in the order flow, which is used whenever sold parts should be returned to the company. The parts can either be received into stock or scrapped. At the same time it is possible to create a credit note that can be sent to the customer.
If you are working in a Configure to Order, (CTO) environment, you can view any configuration that exists on the order lines throughout this process.
In case the customer, for any reason, wants to return some parts, this can be performed by using the return functionality. The returned parts can either be received into stock or scrapped. It is also possible to indicate a scrapping cause. Upon receiving or scrapping the parts it is also possible to generate a credit note that can be sent to the customer.