Enter Object Information

Explanation

Use this activity to link an equipment object to a service request. The relevant customer and location details can also be retrieved automatically or be selected, together with the equipment object. If an item class is connected to the equipment object, part or object type, it is retrieved to the service request. An item class can also be entered or modified if necessary. In New Service Request, in the assistant select new.

Prerequisites

• The object must exist in IFS/Equipment.
• If entering an item class, it must have been defined in the Maintenance Basic Data or Failure Analysis Setup Navigator window.
• If using Objects for Customer option, the customer must have been entered in Service Request.
• If the location of the object is needed as information on the Service Request, The location should be entered in the particular equipment object. Optionally, Enter the visit address for the location in Location/Addresses.

System Effects

As a result of this activity, an equipment object is linked to the service request. You can enter additional information on the service request, unless they're linked to the object.

 

Pages

New Service Request

Activity Diagrams

Order Service