This activity is used to accept the case or take ownership of a case. In the Relationship Management/ Call Center lobby Cases/ Work Items. In the opened case list, select the record you want to accept. You can accept a case which is status New or Queued. Press on Details. In the navigated Case page, select Accept from Status. When you have accepted the case, the status will be set to Open. You can take ownership of a case that has already been opened by another user. When accepting case, the values for Organization ID, Focus, Case Focus Date, Work Folder can be either selected from the List or enter manually and for the Message field, enter comments for the case.