This activity is used to accept the case task from the queue to which you are assigned. In the Relationship Management/ Call Center lobby Case Tasks. In the opened task list, select the record you want to accept. You can accept a task which is status New or Queued. Press on Details. In the navigated task page, select Accept from Status.When accepting the task the values for Organization ID, Work Folder can be either selected from the List or enter manually and for the Message field, enter comments for the task.
To perform this activity, you should be the assignee for the particular case task or belong to the support queue to which the case task is dispatched.
As a result of this activity, the case task will be accepted from the queue and the case task will be set to Open. The accepting user becomes the owner of the case task.