Approve Support Agreement

Explanation

This activity is used to approve a support agreement. A support agreement is valid only after it has been approved. An approved support agreement can be temporarily blocked. Messages will appear if a case is based on a customer with non-approved or blocked support agreements. 

Prerequisites

To perform this activity, a support agreement must have been created with relevant details in the Support Agreement page.

System Effects

• The support agreement will be valid within a defined period
• When a customer with one or more approved support agreements registers a case, an agreement will be attached to the case.
• The customer will receive support according to the agreed support levels in the attached agreement.

Pages

Support Agreement

Activity Diagrams

Create Support Agreement