This activity is used to create a new case. The cases are automatically dispatched and will receive the Queued status if a default queue has been selected for the organization, or the relevant data is defined in the business object queue or in the case issue dispatch fields. If not, the created case receives the New status. After the required information such as the customer ID is entered, you can add some complementary information that will help you to handle this particular case. When a case is created using a predefined support key of a customer, if configured in the Support Key window, a dialog box may open so that you may select business objects connected to the support key. If an escalation rule exists to automatically dispatch the case, it will be dispatched and the Dispatch Case dialog box may open if the Open Dispatch Dialog option is enabled in the Insert Dispatch dialog box.
It is also possible to create new cases using an existing connection to a logical unit. That is, if you want to create a case while working in another mian page like Customer Order, Sales Part, Prepare Work Order etc. then you can directly create cases using the Attachments section.
As a result of this activity, a new case will be created.