Create Case Task
Explanation
This activity is used to create a new case task. Each case can consist of
one or more case tasks which need to be completed in order to complete the case.
A case task can be queued to a particular assignee or support queue to be handled.
It is possible to use existing task templates to create a new case task.
Prerequisites
- The task type, task activity, and completion must have been entered
as, case task basic data, in the Task Type, Task
Activity and Case Task Completion pages, respectively.
- The case must have been accepted from the support queue.
- To create a case task from an existing template, a case task template
must have been entered as, case task basic data in the
Case Task Template page.
System Effects
As a result of this activity, the case task will be created.