This activity is used to create a handover reference to handle IFS Cloud processes. That is, for example, create a service request, customer order, work order via resource planning, return material authorization (RMA), project activity, change request, shop order or purchase order. It is possible to view the connected handover reference and to disconnect it using the Handover Reference dropdown list.
Note: This activity can be performed using the Case Tasks page in the Case page as well. To do so, select the case task and use the appropriate Handover Reference dropdown list.
As a result of this activity, a work order, customer order, handover to work order via resource planning, RMA, project activity, change request, shop order or purchase order will be created with a reference to the case task.