This activity is used to define a support type. Support types are used to categorize the different types of support agreements. You can enter a default support type to be used as the support type of a support agreement, if a particular support type is not being specified.
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As a result of this activity, you can define support types for each support agreement. When cases are created for customers with support agreements, the support type will be used, and it can be referred to when handling a case.