Dispatch Case Task

Explanation

This activity is used to dispatch the case tasks to a suitable support queue or assignee who will accept and handle the case task. The case task can then be investigated. Enter either Queue or Assignee to dispatch the task and can change the Organization also.

Prerequisites

• Case Tasks must have been created.
• If you are dispatching more than one case task at the same time, all case tasks must be in the same status.

System Effects

As a result of this activity, the case tasks are dispatched and the status is set to Queued.

Pages

Case
Case Task

Activity Diagrams

Handle Case
Handle Case, Casual