Use this activity to create flash notes. Flash notes are used to display critical information to call center personnel. Notes with the Pop-Up Message selected will be displayed as a message when the relevant support agreement is selected when creating a new case. Notes with the Flash Message selected will be saved to call center cases created using the support agreement. The saved flash message is possible to edit on the Case page.
To perform this activity, a support agreement must have been created in the Support Agreement page.
As a result of this activity, flash messages or pop up messages could be used to display information to call center personnel.