Create Partial Direct Debiting/Customer Repayment Payment Rollback

Explanation

The Create Partial Direct Debiting/Customer Repayment Payment Rollback activity is used to undo part of a payment when parts of a payment are incorrect, e.g., the wrong invoices have entered as paid. Selected invoices for the payment will be re-posted as unpaid. The amount of the rollback will be set up as a parked payment and an adjustment voucher will be generated. The parked payment can be found later on, e.g., in Customer Offset, for use against other invoices or prepayments. Undoing a payment means that you post invoices and prepayments as unpaid. You can post the entire payment as unpaid all at once or just certain invoices or prepayments.

To Create Partial Direct Debiting Payment Rollback:

  1. Open Customer Payment Rollback page and use Query to find the payment you want to work on.
  2. Use command button function and click Rollback Partial Payment; the Select Objects dialog is shown with the fields Voucher Date, Period, User Group, Voucher Type, Series, No., Customer ID, Ledger Trans ID, Currency, Cleared Amount, Paid Amount, and Rolled back.
  3. Select the invoice(s) to be undone, thus setting them to unpaid, then select OK. You can cancel the process by selecting Cancel, in which case Customer Payment Rollback is redisplayed. When the save task is complete, the Message window is shown with Payment Series ID, Payment ID, Voucher Type, Accounting Year, and Voucher No. When you are satisfied with the details, select OK. The payment then has the status Partial Rollback.

Prerequisites

This activity requires that payments have been created within the system.

System Effects

As a result of this entry, all the selected invoices for the specific payment will be posted as unpaid. For a partial rollback, no cash transaction record is generated. The total amount of the rollback is set up as a parked payment so that it can be offset against relevant items, invoices, or later payments on account. The parked payment is, however, fully posted in the system in the same way as other customer claims. A payment with the status Rolled back will be generated automatically fo automatic posting, and an adjustment voucher for the payment will be generated.