Enter Cancellation Reasons

Explanation

This activity is used to enter reasons why an order or order line is cancelled. This mandatory task is to be performed by a system administrator or equivalent person.

Cancellation reasons allow you to analyze why orders or order lines have been cancelled. For example, if cancellations are initiated by the customer, supplier or your own company. You can also specify in which business objects a particular cancellation reason is used. Additionally, you may use cancellation reason as selection criteria when removing old records from the database.

Once saved, the cancellation reason ID cannot be modified, but you can modify the description.

Prerequisites

This activity has no prerequisites.

System Effects

As a result of this activity:

• A cancellation reason is entered and can be used when canceling orders, order lines, RMAs, or RMA lines.
• Cancelled orders and order lines can be analyzed.
• Cleanup of customer orders can be selected based on cancellation reason.

Pages

Cancellation Reasons

Activity Diagrams

BDR for Supply Chain