This activity is used to set up the reason codes for a message code in external payment parameters. The reason codes categorize an additional information about the cause of a transaction. E.g. the code can be a return reason of a return debit note which can be included in the payment file, received from the payment institute.
You can specify settings for the reason code which are applied to the payment transaction for which the new customer difference item should be created, if the payment transaction is imported from the external file with the corresponding reason code. You can select whether a text should be generated out of several information from the file, which will be added to the notes of the new customer difference item. The new item can be created with the difference code defined for the reason code. The difference code and the generated text are displayed in External Payments per Load ID page.
The reason codes for the message code are automatically added to the external payment parameters, when the parameters are created. You can also add reason codes but the reason code must be predefined in the payment format which is linked to the payment method of the external payment parameters. The reason code and its settings applies only to new customer difference item and thus the reason codes can only be connected to message codes, that are used to create a new customer difference item.
Note: The reason code and its settings are only used for payment formats with a file template that is used to identify the reason code in the external payment file. E.g., the return debit notes from the payment file of the payment format MT940DE can be loaded into the external payment with the reason code from the file, and the options set for the reason code are considered for the new customer difference item.
To set up the reason code:
In order to perform this activity,
As a result of this activity,