Start Work Task
Explanation
You start a work task to indicate that work on the task or fault is about
to commence. You can start a task on the Task Details
page and additionally the My Work page, if the
task has been assigned to you.
Prerequisites
- The status of the task is Active.
- The status of the fault is Open or Deferred.
- If you are working in the Mobile Forward/Line Maintenance
application, the work task must be assigned to you.
System Effects
- The status of the task changes to In Work.
- The Actual Start of the task on the
Task Details page is updated with the date and time on
which the task was started.
- If the work package or none of the tasks in the work package have
been started, starting work on any task in the work package starts the
work package as well.