Unpeg Customer Order Line from Supply Order

Explanation

This activity is used to un-peg a customer order line from a purchase requisition, purchase order or shop order. To learn how to un-peg a customer order line from the DOP header, please refer to the activity Un-peg Customer Order from DOP Header (in IFS/Dynamic Order Processing). Both these activities are particularly useful when you want to cancel an automatically pegged supply order. This is because it is not possible to cancel the supply order without first un-pegging it from the customer order line.

You can perform this activity in the Customer Order page or in the main and overview pages of Purchase Requisition or Purchase Order and Shop Order.

To perform this action from the Customer Order, Purchase Order or Purchase Requisition page:

• Select the order line or rental order line you want to unpeg, use option Pegging > Unpeg.

To perform this action from the Pegged Manufactured Customer Order Lines page:

• You can navigate from the Shop Order via SO header > Pegging > Pegged Manufactured Customer Order Lines or query for relevant Shop Order directly in Pegged Manufactured Customer Order Lines page. Mark the pegged SO line and select Unpeg in the operations menu.

Note: A service request is used to report a service or a fault on an object that is linked to a customer. The customer order may even have a Service Request as a pegged object. The Unpeg option in this activity is only available for removing pegging between a customer order and a supply order of the type Purchase Requisition, Purchase Order or Shop Order.

Prerequisites

• The supply order must have been automatically pegged to the customer order line.
• The parts must not be configurable.
• A quantity must not have been received against the supply order: If a purchase order is to be un-pegged, it must not be in the Received, Cancelled, or Closed status. A shop order must have  Started status or prior, without any received quantity. A purchase requisition may be un-pegged at any time.

System Effects

• The customer order will be un-pegged from the supply order (purchase requisition, purchase order or shop order). 
• If you initiate the un-pegging from the purchase requisition, other created purchase orders will be un-pegged as well.
• If a purchase order was to be direct-delivered, the unpeg performed from customer order will not change the connected purchase requisition or purchase order. However, unpeg from purchase order or purchase requisition will affect the customer order as well.
  

Pages

Customer Order
Customer Order Lines
Pegged Manufactured Customer Order Lines
Pegged Purchased Customer Order Lines
Purchase Order
Purchase Orders
Purchase Requisition
Purchase Requisition Lines
Shop Order
Shop Orders

Activity Diagrams

Handle Shop Order
Handle Customer Order Additional Activites
Handle Purchase Requisition