Add Contacts

Explanation

Use this activity to add new Contacts to a Request.

You can add a Contact defined as a Customer Contact, as a Communication Method for the Customer, as well as you can create a new Contact just for this current Request.

Basic communication details for the Contacts such as a Phone Number, a Mobile Number and an Email can be defined.

You can also specify one of the Contacts as the Default Contact person for customer communications for this current Request.

Prerequisites

System Effects

A new Contact will be added.