Note: You can approve a Return Material Authorization (RMA) or a RMA line for credit at various stages, the first being after release of the RMA or the RMA line.
When parts are being returned from a customer and you want to credit any amount, the RMA must first be approved for credit before a credit invoice can be created.
It is possible to approve for credit invoice for an entire RMA or for a specific RMA Line. The approval can later on be removed, unless the line already has been credited. It is, however, not possible to remove approval for a RMA line which have already been credited.
If you approve for credit a RMA line for which a credit invoice exists for the same order number, line number, release number and line item, a message appears informing you about the credit along with the previously credited amount. Note, the system will verify each RMA line (line by line) for which the credit invoice is actually created.
Note: It is possible to approve the RMA even if the coordinator has been blocked for use.