This activity is used to enter complementary information on a work order, i.e., Item Class, Work Type and Priority. The work order can inherit an item class from the equipment object, part, object type connected to it. Or an item class can be manually entered or edited on the work order if necessary. Work Task templates can be added from the item class to the work order depending on the symptom that is connected to the work order.
If the work order originates from a service contract for which a valid service level agreement (SLA) order template is defined, a SLA order is created and connected automatically to the work order. The SLA order is generated based on the SLA order template on the applicable SLA line depending on the work order priority or equipment object criticality or combination of priority and criticality, on the service contract SLA.
To connect a SLA order to the work order, search for the work order created for the equipment object registered in the service contract and enter the customer (for whom the service contract is defined) in Customer No field and service contract information in Contract ID and Line No fields found on the Prepare Work Order > Customer Information sub menu along with a value in Priority field on the Prepare Work Order page which matches the one in the service contract SLA line.