This activity is used to override the appointment offers sent by the Appointment Booking Engine (ABE) and instead create a manual (exception) appointment. If the customer/appointment stakeholder is not satisfied with the appointment slots presented by the Appointment Booking Engine the user can choose to create an appointment slot by manually entering the start and end time of the slot. The user can choose if to book an appointment to start or an appointment to finish.
For more information refer to the activity Request Appointment Offers.
To perform this activity, a work task needs to be created and a resource demand needs to be specified for the work task.