Select Service on Contract
Explanation
This activity is used for selecting a service with a valid service contract
when ordering a service.
Prerequisites
- Logged in user should be configured as a B2B User - Customer.
- There must be equipment objects with the customer set as party type.
- The equipment must be connected to a location and have a valid
service contract.
- You must also have selected an equipment in the Order Service assistant.
System Effects
As a result of this activity, a service will be selected in the Order Service
assistant.
Procedure
Use the following procedure to select a service on contract when ordering a
service using the Order Service assistant from the Service Center or My Service Center lobby.
- In the Service Needed group, make sure Contract Services is
selected. Then select a service in the Service list.