Cancel Work Assignment
Explanation
This activity is used to change the status of a work assignment to Cancelled.
When cancelling a work assignment, a cancellation cause must be entered.
Prerequisites
Before the status is changed, the following must have been completed:
- The work assignment must exist.
- The work assignment must not contain the Task Leader flag.
- Reporting against the work assignment must not exist.
- The cause for canceling must be defined in Cancel
Cause page.
- If Cancel Cause Access is to be used, it has to be defined in
System Definitions/Object Property page.
- Object LU: CancelTaskCause
- Property Name: USE_CNCL_CAUSE_ACCSS should be set to TRUE
- If Cancel Cause Access functionality is used, then the cancel cause
access can be defined in Cancel Cause Access
page.
System Effects
- The status of the work assignment is changed to Cancelled.
- A journal entry is created for this event. Journal entries are generated
in the Journal submenu in Prepare Work Order
page.
If the Allow Multiple Visits option is selected for the
work task and visit chain exists, work assignments related to follow on
visits are removed as below
- If the follow on work assignment status is Assigned and not
sent to mobile then it will be removed.
- If the follow on work assignment status is Accepted or higher
or work assignment is sent to mobile, then it will be Canceled.