Add Scope
Explanation
Use this activity to add a new Scope to a Request.
When the customer has an additional need for another Service, you as the
contact agent for the customer and working with the service provider, can add
a new Scope to an already created Request.
You can select a pre-defined Service that will fulfill the customer requirement.
If the customer’s Reported Item with the Service need is known (Model,
Part, or Object), you can specify the
Service Item details and select any active Contracts that are covering that
Reported Item.
Prerequisites
- The Service should be defined in Service Catalog.
- If needed, the Reported Item (Model, Part, or Object) should be defined:
- Object should be defined in Objects
page and connected to the customer as a Party in the
Equipment Object Navigator.
- Model should be defined in the Model
page.
- Part (Object connected) should be defined in
Service Attributes for Part page.
- If needed, the Request Contracts should be defined with a Contract Line
with a Price Rule, that covers the specified Reported Item.
System Effects
- A new Scope for the Request will be
created.
- Work tasks are created based on the standard tasks defined in the Service
in Service Catalog.
- Request SLA order is created for the Request Scope, based on matched
Request SLA Template.
- Price Rule and Price Rule lines are saved on Request Scope.
- If a service item is connected to the scope, and if a person demand
is available on task, the skills and competencies in the Reported Item (Model, Part, or
Object) will be
copied to the work tasks as additional qualifications.