Modify Scope
Explanation
Use this activity to modify the Service, Reported Item (Model, Part, or
Object) of a
Request Scope.
If you have identified that the Service or Reported Item of a Request Scope
needs to be changed during Request initiation, dispatch, or execution then you can
modify it as required. You can also change the
contract accordingly.
Prerequisites
- The Service should be defined in Service Catalog.
- If needed, the Object should be defined in Objects
page and connected to the customer as a Party in the
Equipment Object Navigator.
- If needed, the Model should be defined in the Model
page.
- If needed, the object-connected Part should be defined in
Service Attributes for Part page.
- To modify Service/Reported Item, Request Scope must exist in status
New/Released or Started status.
System Effects
| Scope |
Work Task |
Actual Fixed Price |
Existing Scope gets
cancelled and
New Scope gets created |
- Work Tasks which can be
automatically cancelled, gets cancelled
- Work Tasks which need a
manual decision about proceedings, are moved to New Scope
|
- If Actual Fixed Price is reported manually then it moves to
new Scope
- If Actual Fixed Price is reported by Price Rule it only
moves to new Scope if it has been considered for invoicing
(Invoice preview created). In such instances, when moving the
Actual Fixed Price, price source is changed to 'Manual'
|