Request Order Changes

Explanation

Use this activity when you as a B2B customer wants to request changes for your orders.

You can perform this activity in the lobby page Order Management for Customers and lobby link for Open Orders. Click the Request Change command or you can navigate to Order Details page and then click the Request Change command. The Request Change page will then be opened. Do needed data updates and submit your changes by clicking the Submit Request command.

Note: Orders containing rental order lines are excluded, regardless of existence of normal order lines.

Note: The list of values for Your Reference is solely based on set ups in Customer/Contact page.

Prerequisites

• In the Customer/General tab, the B2B option must be enabled for the appropriate customer.
• Only customer orders connected to the user’s default customer, set up in B2B User – Customer page, are presented and possible to request changes for.
• Customer Orders containing rental order lines are excluded from presentation, regardless of existence of normal order lines.
• Only customer orders in status Planned and Released are possible to perform change request for.
• The customer order should not have any pending changes; i.e. there should not be any Incoming Change Request for Customer Order message in status Require Approval, Stopped or Changed, for the customer order.

System Effects

After submitting entered changes, an Incoming Change Request for Customer Order message will be sent. Once the request is approved by the company, it will update the customer order accordingly. Meanwhile the order is indicated as Pending and the requested changes are possible to view in Pending Changes page in IFS Aurena B2B.

Pages

Request Change

Activity Diagrams

Customer Order Change Request, B2B