View Pending Changes

Explanation

Use this activity when you want to view information about requested changes not yet updated on the order. This activity is intended for a B2B user acting as a customer.

You can perform this activity from the lobby page Order Management for Customers and lobby link: Orders with Pending Changes from lobby element: Orders.
Use the Pending Changes command or navigate to Order Details page and then use the Pending Changes command. The Pending Changes page will be opened.

In the General group, you will see information about requested changes on order header level. In the Products group, you will see information about lines where changes have been requested for Quantity and/or Delivery Date.

Note: Customer orders containing rental order lines are excluded from presentation, regardless of existence of normal order lines.

Note: Unchanged fields are not displayed and only order lines having requested changes or requested cancellation will be presented in the Products group.

Prerequisites

• In the Customer page, the B2B option must be enabled for the appropriate customer.
• Only customer orders connected to the user’s default Customer, set up in B2B User – Customer page, are considered for presentation.
• Only customer orders with status Planned, Released, Reserved, Picked, Partially Delivered, Delivered or Blocked, are presented
• You must have customer orders with pending changes, i.e. associated with an Incoming Change Request for Customer Order message in status Require Approval, Stopped or Changed.

System Effects

N/A

Pages

Pending Changes

Activity Diagrams

Customer Order Change Request, B2B
View Customer Order, B2B