Create RMA from Customer Order

Explanation

This activity is to create a Return Material Authorization (RMA) for a customer order. The return reason needs to be selected for the particular customer order, which can be defined on the Sales/Basic Data/Sales Basic Data/Return Material Reasons tab.

Note: The Return Material Authorization functionality is disabled for customer order lines with the Supply Code Service Order. Further, returning or scrapping is not allowed for customer orders, where the customer order lines have the Supply Code Service Order.

Prerequisites

Customer order needs to be at least Delivered or Partially Delivered to be able to create an RMA

System Effects

RMA is created with corresponding information from the particular customer order.